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Managing non-technical factors in healthcare IT projects
1East Carolina University, Greenville, North Carolina, USA.
Journal of Healthcare Information Management : JHIM
|April 11, 2002
Summary
Implementing information technology (IT) in healthcare requires managing technical and social factors. Success hinges on understanding non-technical challenges like corporate culture and interpersonal dynamics, alongside technical aspects.
Area of Science:
- Health Informatics
- Organizational Behavior
Background:
- Information technology (IT) implementation in healthcare is complex.
- Projects face both technical and social challenges.
Purpose of the Study:
- To highlight the critical role of non-technical factors in healthcare IT project success.
- To emphasize the interplay between social dynamics and technological implementation.
Main Methods:
- Qualitative analysis of IT implementation projects in healthcare organizations.
- Identification of common impediments to project success.
Main Results:
- Non-technical impediments, including corporate culture and interpersonal conflicts, significantly impact project outcomes.
- Technical performance alone does not guarantee successful IT implementation.
Conclusions:
- Successful healthcare IT implementation necessitates a holistic approach, addressing both technical and social dimensions.
- Understanding and managing organizational culture and personalities is crucial for mitigating project risks.