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Related Experiment Videos

Developing an Internet-based communication system for residency training programs.

Auguste H Fortin1, Kristina Luzzi, Leslie Galaty

  • 1Primary Care Internal Medicine Residency Program, Department of Internal Medicine, Yale University School of Medicine, New Haven, Conn, USA. auguste.fortin@yale.edu

Journal of General Internal Medicine
|April 26, 2002
PubMed
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Developing an internet-based communication system significantly reduced costs and improved information access for a multisite internal medicine residency program. This digital solution enhanced resident, faculty, and staff satisfaction and connectedness.

Area of Science:

  • Medical Education
  • Health Informatics
  • Web-based Interventions

Background:

  • Administrative communication in residency programs faces challenges with expanding training sites.
  • The internet offers a cost-effective solution for disseminating information.

Purpose of the Study:

  • To develop and evaluate an internet-based communication system for a multisite internal medicine residency.
  • To create a single, reliable, accurate, and accessible source of administrative information.

Main Methods:

  • A World Wide Web-based platform was developed for residents, faculty, and staff.
  • Website usage, costs (materials and personnel), and user satisfaction were tracked for evaluation.

Main Results:

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  • Office supply and personnel costs decreased by 89%; personnel effort reduced by 85%.
  • All users reported high satisfaction, increased program knowledge, and a greater sense of connectedness.

    • Conclusions:

    • An internet-based communication system can be effectively implemented with minimal resources and reduced costs.
    • Such systems provide a centralized, reliable information source, improving program communication and user experience.