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Related Experiment Videos

Using a patient satisfaction survey to close the theory-practice gap.

S Backhouse1, Y Brown

  • 1Walsgrave Hospital, Coventry.

Nursing Standard (Royal College of Nursing (Great Britain) : 1987)
|April 27, 2002
PubMed
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Patient satisfaction surveys revealed key areas for nursing practice improvement. Addressing information gaps and enhancing patient involvement in care decisions led to significant positive changes in nursing.

Area of Science:

  • Nursing Practice and Patient Outcomes
  • Healthcare Quality Improvement

Background:

  • Evaluating patient satisfaction is crucial for identifying areas needing enhancement in healthcare delivery.
  • Understanding patient perspectives can guide the development of more effective nursing strategies.

Purpose of the Study:

  • To assess the utility of patient satisfaction surveys as a tool for advancing nursing practice.
  • To identify specific aspects of patient care that require improvement based on patient feedback.

Main Methods:

  • A postal questionnaire was administered to patients post-discharge.
  • The survey encompassed primary nursing, information dissemination, ward environment, discharge planning, and social activities.

Main Results:

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  • Patients reported dissatisfaction with information received and involvement in care decisions, often linked to primary nurse recognition.
  • The role of associate nurses was not well understood, while discharge procedures received high satisfaction ratings.
  • There was limited patient interest in an organized activities program.

    • Conclusions:

    • The study identified critical areas for improvement in nursing care, including information provision and patient engagement.
    • A nurse-led managed change program was implemented, focusing on primary nurse roles, enhanced information, and shared decision-making.