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Challenges facing case management in a changing social service environment
1Data Analysis and Regulations Team, California Department of Aging, 1600 K Street, Sacramento, CA 95814, USA.
Summary
Tracking case management outcomes is challenging. This study analyzed computerized client data to assess service recipients and data system capabilities for accountability in long-term care.
Area of Science:
- Gerontology
- Public Health
- Social Work
Background:
- Case management effectiveness is difficult to measure.
- Accountability and outcome measurement are key concerns in long-term care.
- Social service environments are undergoing significant changes.
Purpose of the Study:
- To examine the characteristics of individuals served by a case management program.
- To evaluate the data collection system's capacity for accountability.
- To inform policy and program administration for long-term care.
Main Methods:
- Analysis of computerized client information.
- Review of data collection system capabilities.
- Examination of data for accountability purposes.
Main Results:
- Detailed findings on the demographics and needs of service recipients.
- Assessment of the current data system's strengths and limitations.
- Identification of challenges in meeting accountability demands.
Conclusions:
- The study provides insights into client populations and data system performance.
- Findings have implications for improving case management and accountability in aging services.
- Recommendations for adapting to a changing social service landscape.