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Updated: Jul 21, 2026

Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care
Published on: February 16, 2011
[The management work process: powerful tool for change in health care practice?]
1Departamento de Enfermagem em Saúde Coletiva, Escola de Enfermagem, Universidade de São Paulo. lislaine@usp.br
Abstract:
This study analyzes how the management of healthcare services is articulated with the production organization in Basic Health Units by taking as a context the process of implementation of the SILOS technical care model. There is an attempt at operating with analytical instruments which enable the understanding of management work processes in their "micropolitical" aspects by correlating them to their "macropolitical" issues. It is concluded that the possibility of identifying areas of power in the management work exists, and they can produce transformation in healthcare services.
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