Case management in the Community Psychiatric Nursing Service in Hong Kong: describing the process

To explore the roles, functions, and work practices of case managers and their perceptions on the implementation of case management in the Community Psychiatric Nursing Services.

A qualitative descriptive approach was used. Data were collected from daily reports, field observations, reflective diaries, and small group interviews.

The study showed the work practices of case managers were more intensive compared to the conventional community psychiatric nursing practice, and there was more involvement of clients and their family in the treatment process. Case managers identified liaison, coordination, supportive and family counseling, and teaching practical living skills as their important roles.

This study provides valuable information in understanding the process of case management and contributed to the development of case management as a care delivery model in Hong Kong.