[Foundation of integral care/Sofia Feldman Hospital: an experience of flexible management?]

The purpose of the present study was to verify the correspondence between the administrative experience of the Hospital "Sofia Feldman" and the theory on flexible management proposed by MOTTA (1991) and MEDICI & SILVA (1993). It also described innovation elements for institutional integration with the community, such as the substitute mother, ombudsman and systematic voluntary work, done by Community Association of Friends and Users of Sofia Feldman Hospital. Data were collected with a semi-structured interview, applied to employees of different sectors, aiming at knowing their perception about the administrative model used. The flexible administration characteristics of the hospital were evidenced, however authors found elements of classical administration.