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Updated: Aug 12, 2026

Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care
Published on: February 16, 2011
The pursuit of excellence in medical record reviews
1HIM Department, Sioux Valley Hospital, USD Medical Center, Sioux Falls, SD, USA. nelsonm@siouxvalley.org
Abstract:
The ongoing medical record review program at Sioux Valley Hospital USD Medical Center needed reenergizing: the results weren't taken seriously or producing the needed improvements. Using tools from the Joint Commission, an HIM professional and a performance improvement coordinator redesigned the process, making it more efficient and more effective. Here's how they did it.
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