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[Organization development of the public health system]
1Abteilung Medizinische Soziologie, Institut für Arbeits- und Sozialmedizin der Universität zu Köln. holger.pfaff@medizin.uni-koeln.de
Background:
Changes in the German health care system require changes in health care institutions. Organizational development (OD) techniques can help them to cope successfully with their changing environment.
Concept:
OD is defined as a collective process of learning aiming to induce intended organizational change. OD is based on social science methods and conducted by process-oriented consultants. In contrast to techniques of organizational design, OD is characterized by employee participation. One of the most important elements of OD is the so-called "survey-feedback-technique".
Examples:
Five examples illustrate how the survey-feedback-technique can be used to facilitate organisational learning.
Conclusions:
OD technique supports necessary change in health care organizations. It should be used more frequently.