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Scale to measure patient satisfaction with physical therapy
Dominique Monnin1, Thomas V Perneger
1Physiotherapy Department, Geneva University Hospitals, Geneva, Switzerland.
Physical Therapy
|June 29, 2002
Summary
A new 14-item patient satisfaction questionnaire was developed and validated for physical therapy services. This tool helps assess quality of care by measuring patient satisfaction across key domains.
Area of Science:
- Healthcare Quality
- Rehabilitation Medicine
- Patient Experience Research
Background:
- Patient satisfaction is a key indicator of healthcare quality.
- Developing reliable instruments to measure patient satisfaction is crucial for service improvement.
Purpose of the Study:
- To develop and validate a patient satisfaction questionnaire for physical therapy.
- To identify key domains influencing patient satisfaction in physical therapy.
Main Methods:
- A cross-sectional mail survey was conducted with 1,024 physical therapy patients.
- A structured questionnaire with factor analysis was used to develop and validate satisfaction scales.
- Reliability and validity of the developed scales were assessed.
Main Results:
- A 14-item questionnaire with four subscales (treatment, admission, logistics, global assessment) was developed.
- The instrument demonstrated good reliability (internal consistency coefficients .77–.90) and validity.
- Younger patients reported lower satisfaction with admission and logistics compared to older patients.
Conclusions:
- The 14-item instrument is a reliable and valid tool for evaluating patient satisfaction in physical therapy.
- This questionnaire can be used for both inpatient and outpatient settings.
- Findings highlight potential areas for service improvement, particularly for younger patient demographics.