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Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care
Published on: February 16, 2011
Patient first: a tri-fold approach to health care transformation
Lisa Tucker Swanson1, Jill McDonald, Megan Clough
1Eastern Maine Medical Center, 489 State St, Bangor, ME 04401, USA.
Abstract:
The installation of new technology affords health care facilities the tri-fold opportunity of (1) upgrading processes and systems, (2) launching providers into the forefront of health care, and (3) providing the most advanced quality of care. Redesigning patient care processes to align with new technology further presents opportunities to transform culture, enhance service excellence, increase staff accountability and promote self-esteem. Leveraging each advantage is a significant commitment that requires a comprehensive change strategy. Eastern Maine Medical Center in Bangor, ME serves as a case study for success.
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