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[Aggression in the dental office].

A M van Luijk1, G Hosseini Nejad

  • 1Sectie Sociale Tandheelkunde en Voorlichtingskunde, Academisch Centrum Tandheelkunde Amsterdam (ACTA). avluijk@interestate.nl

Nederlands Tijdschrift Voor Tandheelkunde
|July 3, 2002
PubMed
Summary
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Aggression in dental practices, though infrequent, significantly impacts dental teams. This study identifies patient behaviors and conditions associated with aggression, highlighting the need for preventative strategies.

Area of Science:

  • Dental Practice Management
  • Healthcare Professional Well-being
  • Patient Behavior Studies

Context:

  • Aggression experienced by dental professionals in their practice.
  • Interviews and questionnaires with 8 dentists and 1 dental nurse.
  • Participants recruited via Dutch dental journals and personal communication.

Purpose:

  • To identify patient-related factors contributing to aggression in dental settings.
  • To understand the impact of aggression on dental teams.
  • To explore potential strategies for preventing aggression.

Summary:

  • Aggression often occurs with patients who have unpaid bills, are non-compliant, frequently late, or miss appointments.
  • Patients experiencing immediate pain but unable to receive prompt treatment are also prone to aggression.

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  • Aggression is frequently linked to patients under the influence of alcohol or drugs, those with psychiatric conditions, or individuals involved in criminal activities.

    • Impact:

    • Aggression, despite its low incidence, profoundly affects dental teams.
    • Understanding triggers is crucial for developing effective prevention and management protocols.
    • Proactive strategies are needed to safeguard dental professionals and improve practice environments.