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Related Experiment Videos

[Communication center in public health].

W George1, F Grimminger, B Krause

  • 1Universität Giessen.

Versicherungsmedizin
|July 4, 2002
PubMed
Summary

This study highlights the need for improved communication centers in hospitals. Enhancing patient and physician interactions through better information management systems is crucial for future healthcare delivery.

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Area of Science:

  • Healthcare Management
  • Health Informatics
  • Communication Studies

Context:

  • Hospitals require enhanced communication strategies for marketing, patient relations, and physician engagement.
  • Effective information and communication management is increasingly vital for hospital doctors.
  • The growing importance of the internet necessitates advanced information management systems.

Purpose:

  • To analyze the current communication landscape within hospitals.
  • To define the requirements for a future information management system tailored to healthcare professionals.
  • To improve patient and physician communication and satisfaction.

Summary:

  • Communications centers can improve hospital outreach, patient care, and physician collaboration.
  • Customer Relationship Management (CRM) is emphasized for patients, caregivers, and referring physicians.
  • Future information systems should facilitate goal-oriented communication and be multimedia-oriented, catering to patient and relative needs.

Impact:

  • Improved communication with General Practitioners (GPs) and accurate identification of patient needs.
  • Empowering hospital doctors to manage information more effectively and avoid non-goal-oriented data.
  • Development of a continuously evolving, multimedia information system that directly involves stakeholders.

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