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Staff satisfaction and its components in residential aged care
Shu-Chiung Chou1, Duncan P Boldy, Andy H Lee
1School of Public Health, Division of Health Sciences, Curtin University of Technology, Perth, Western Australia.
Summary
Professional support significantly boosts staff satisfaction in aged care, with relationships varying between nursing homes and hostels. Enhancing professional support is key for stable staffing and care continuity.
Area of Science:
- Gerontology
- Healthcare Management
- Organizational Psychology
Background:
- Staff satisfaction is crucial for quality care in residential aged care facilities.
- Understanding the factors influencing staff satisfaction is essential for retention and continuity of care.
- Differences in facility types (nursing homes vs. hostels) may impact staff satisfaction dynamics.
Purpose of the Study:
- To determine the direction and magnitude of effects among staff satisfaction components in residential aged care.
- To investigate if these relationships differ between nursing homes and hostels.
- To provide insights for improving staff retention and care quality.
Main Methods:
- Cross-sectional survey design.
- Stratified random sampling of 70 residential aged care facilities in Western Australia.
- Structural equation modeling to analyze relationships among satisfaction components.
Main Results:
- A total of 983 staff participated (610 nursing home, 373 hostel).
- Relationships among satisfaction components differ significantly between nursing home and hostel staff.
- Professional support demonstrated a strong, positive impact on all other aspects of staff satisfaction.
Conclusions:
- Findings enhance understanding of staff satisfaction interrelationships in aged care.
- Prioritizing and enhancing professional support is critical for improving staff satisfaction.
- Managers, care providers, and policymakers should focus on professional support to ensure stable staffing and continuity of care.