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[Reviewing structures and reorganizing our communication].

E M Mendes, E R Mayor, M C Francisco

    Revista Brasileira De Enfermagem
    |July 26, 2002
    PubMed
    Summary

    This study implemented a nurse sensitization program to enhance self-worth and teamwork skills, crucial for effective communication in healthcare crisis situations. The training emphasizes adapting to change and recognizing individual development for improved patient care.

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    Area of Science:

    • Healthcare Management
    • Organizational Psychology
    • Professional Development

    Context:

    • Healthcare professionals face constant crisis situations requiring effective communication.
    • Nurses in a problematic unit experienced low self-worth, impacting team dynamics.
    • Training programs must balance cost and benefits for enterprise systems.

    Purpose:

    • To implement a sensitization program for nurses to restore self-worth.
    • To prepare nurses for improved teamwork through enhanced communication skills.
    • To foster an understanding of change as a constant and the importance of personal development.

    Summary:

    • A sensitization program was implemented with nurses from a challenging unit.
    • The program focused on rebuilding self-worth and preparing nurses for collaborative work.

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  • Key principles included accepting change and valuing individual growth.
  • Impact:

    • Restored sense of self-worth among participating nurses.
    • Improved preparedness for effective team collaboration.
    • Highlights the continuous nature of professional development and its challenge for health managers seeking quality care improvement.