[Reception: possibility of reorganizing nursing care]

Area of Science:

• Nursing Care Strategies
• Healthcare Management
• Qualitative Research Methods

Context:

• Analysis of reception as a nursing care reorganization strategy within the Municipal Health Office of Belo Horizonte.
• Utilizes primary data from questionnaires administered to healthcare professionals, including managers, nurses, nursing auxiliaries, and doctors.

Purpose:

• To identify the presuppositions and mechanisms of reception as a care strategy.
• To evaluate the potential of reception in enhancing the quality of nursing care.
• To understand the roles and activities involved in the reception process within a healthcare setting.

Summary:

• The study found that nursing auxiliaries and registered nurses are the primary implementers of reception activities, focusing mainly on listening, screening, and forwarding patients.
• Key facilitating factors identified include team integration and a clear understanding of the work process.
• Challenges include a lack of focus on guidance during reception and identified structural failures within the service delivery system.

Impact:

• Reorganization of the nursing work process is suggested to improve the overall quality of healthcare delivery.
• Highlights the importance of professional training and qualification in overcoming implementation difficulties.
• Provides insights into optimizing patient flow and initial care interactions within public health services.