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Related Experiment Videos

Representing knowledge: instances of management information.

John A Hughes1, Mark Rouncefield, Peter Tolmie

  • 1Department of Sociology, Lancaster University.

The British Journal of Sociology
|August 13, 2002
PubMed
Summary

This study explores how organizational knowledge representations are created and used in a UK retail bank. Understanding these representations is crucial for developing effective management information systems during organizational change.

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Area of Science:

  • Information Science
  • Organizational Studies
  • Management Information Systems

Background:

  • The study is situated within broader discussions of the 'Information Society' and 'Informational Economy'.
  • It examines the role of Information Technology (IT) in driving organizational change.
  • Focuses on the construction and utilization of 'organizational knowledge' in practical work settings.

Purpose of the Study:

  • To investigate how representations of organizational knowledge are constructed and used in work environments.
  • To analyze the realization and application of Management Information (MI) within a major UK retail bank.
  • To understand how existing metric information shapes the representation of bank work for management.

Main Methods:

  • Explication of ethnographic materials from a major UK retail bank.

Related Experiment Videos

  • Focus on the creation and use of Management Information (MI).
  • Analysis of how metric information is utilized to represent work for management.

    • Main Results:

    • Existing metric information is actively drawn upon to construct representations of work for management.
    • The study details the realization and use of MI in a context of significant organizational change.
    • Identifies how representations of organizational knowledge are embedded in daily work practices.

    Conclusions:

    • Understanding the practical creation and use of knowledge representations is essential before designing systems.
    • Effective systems for procedural knowledge require a deep understanding of existing work practices.
    • The study highlights the importance of context in the development and implementation of management information systems.