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Continuous evaluation of patient satisfaction in endoscopy centres
I K Larsen1, T Grotmol, M Bretthauer
1Kreftregisteret, Institute of Population-based Cancer Research, Montebello, Oslo, Norway. inger.kristin.larsen@kreftregisteret.no
Scandinavian Journal of Gastroenterology
|August 23, 2002
Summary
Patient feedback significantly improves flexible sigmoidoscopy (FS) screening standards. This study shows that using patient satisfaction data can enhance endoscopist performance and improve the reputation of gastrointestinal endoscopy.
Area of Science:
- Gastroenterology
- Public Health
- Medical Education
Background:
- A randomized sample of 14,000 individuals aged 55-64 in Oslo and Telemark County were invited for flexible sigmoidoscopy (FS) screening.
- A questionnaire was developed to assess patient satisfaction and modify screening routines.
Purpose of the Study:
- To evaluate patient satisfaction with flexible sigmoidoscopy (FS) screening.
- To assess the impact of patient feedback on screening standards and endoscopist performance.
Main Methods:
- A questionnaire was administered to 4956 participants immediately after FS, with a 92% return rate.
- Participants reported on service, practical issues, pain during the procedure, and post-examination discomfort, with options for free-text comments.
Main Results:
- Most participants experienced no (70%) or slight (21%) pain during FS.
- Women reported more pain and discomfort than men. Pain correlated with patient age and bowel length examined, but not examination duration.
- Painless examination rates varied by endoscopist (62%-81%) and improved over the study period, with trainees adopting experienced endoscopists' techniques.
Conclusions:
- Patient feedback systems can enhance standards in endoscopy screening units.
- Implementing feedback mechanisms may improve endoscopist performance and the overall reputation of gastrointestinal endoscopy in routine settings.