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Employee Internet management: current business practices and outcomes
Carl J Case1, Kimberly S Young
1School of Business, St Bonaventure University, St Bonaventure, New York 14778, USA. ccase@sbu.edu
Summary
This study investigates business strategies for reducing employee internet misuse. It found that monitoring and policy development are key to managing problematic online activities and improving corporate internet practices.
Area of Science:
- Business Management
- Information Technology Ethics
- Organizational Behavior
Background:
- Employee internet misuse presents significant challenges for organizations.
- Effective management of internet usage is crucial for productivity and security.
- Existing research lacks comprehensive empirical data on current business practices for internet abuse control.
Purpose of the Study:
- To empirically examine emergent business practices aimed at reducing and controlling employee internet misuse and abuse.
- To identify the most problematic internet applications and assess their abuse.
- To analyze the influence of company size and years online on internet management practices.
Main Methods:
- A 6-month study involving 52 web-administered surveys.
- Data collected from human resource managers to company presidents.
- Statistical analysis of data stored in a database management system.
Main Results:
- Monitoring efforts and policy development were examined against critical incidents of employee internet abuse.
- A rank ordering of the most problematic internet applications was established, including email, adult websites, online gaming, chat rooms, and stock trading.
- The impact of company size and years online on internet management was analyzed.
Conclusions:
- Organizations can implement effective corporate initiatives to improve employee internet management.
- Understanding prevalent internet abuse patterns aids in developing targeted control strategies.
- Proactive policy development and monitoring are essential for mitigating internet misuse.