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Related Experiment Videos

Measuring primary care practice performance within an integrated delivery system: a case study.

Louis J Stewart1, David Greisler

  • 1Robert F. Wagner School of Public Service, New York University, USA. louis.stewart@nyu.edu

Journal of Healthcare Management / American College of Healthcare Executives
|September 12, 2002
PubMed
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This study shows how an integrated performance measurement system can improve healthcare. Linking clinical performance to physician pay and using control charts enhanced organizational learning and communication.

Area of Science:

  • Healthcare Management
  • Health Services Research
  • Organizational Performance

Background:

  • The literature on management reporting systems in healthcare is growing.
  • This study examines the use of performance information from an integrated performance measurement system.
  • It focuses on a healthcare organization's use of such systems for planning and control.

Purpose of the Study:

  • To examine the use of an integrated performance measurement system in primary care service delivery.
  • To investigate the linkage between strategic objectives and performance measurement systems in healthcare.
  • To analyze how performance information influences healthcare organizations.

Main Methods:

  • A case study of the WMG Primary Care Medicine Group at WellSpan Health System.

Related Experiment Videos

  • Analysis of the conceptual design of an integrated performance measurement system.
  • Examination of the linkage between strategic objectives and the performance measurement system.

    • Main Results:

    • Superior financial results were achieved despite a weak linkage between the performance system and strategic objectives.
    • Clinical performance information was linked to physician compensation.
    • Practice management performance was reported using statistical process control charts.

    Conclusions:

    • Integrated performance measurement systems, combined with statistical process control charts, can improve organizational learning.
    • Effective communication between organizational stakeholders is enhanced.
    • Healthcare organizations can achieve financial success through strategic performance measurement and control mechanisms.