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Updated: Sep 29, 2026

14:32
Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care
Published on: February 16, 2011
Abstract:
The success of the government's modernization agenda in the NHS will depend on services being considered from the point of view of the patient journeying through the system. Restructuring organizations does not, on its own, improve care. Services cannot be improved without the involvement of staff, who may well be demoralized by the frequent organisational upheavals.
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