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Social work designs a humanistic program to enhance patient care
Social Work in Health Care
|January 1, 1975
Summary
The University of Utah Medical Center implemented a human relations program to improve patient care by increasing staff sensitivity to patient needs during hospitalization. This successful staff development initiative, led by social workers, has been expanded.
Area of Science:
- Healthcare Management
- Patient Experience
- Social Work in Healthcare
Background:
- Hospitalization presents unique challenges and stressors for patients.
- Effective patient care requires staff to be sensitive to patient needs and experiences.
Purpose of the Study:
- To describe and evaluate a human relations program at the University of Utah Medical Center.
- To enhance patient care through improved staff awareness and sensitivity.
Main Methods:
- Implementation of a hospital staff human relations program.
- Focus on select hospital staff members.
- Program presented by a team of social workers.
Main Results:
- Positive initial response from hospital staff.
- Program extended and became a major staff development project.
- Increased staff awareness and sensitivity to patient needs.
Conclusions:
- The human relations program positively impacted patient care efforts.
- Social work made a significant contribution to the healthcare system through this initiative.
- The program's success led to its expansion as a key educational project.