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Related Experiment Videos

Patient Internet services: creating the value-added paradigm.

Todd Molfenter1, Pauley Johnson, David H Gustafson

  • 1Comprehensive Health Enhancement Support System (CHESS) Project, University of Wisconsin-Madison, USA.

Journal of Healthcare Information Management : JHIM
|October 9, 2002
PubMed
Summary

Web design strategies are shifting from general health information to value-added approaches. This transformation is driven by new web functionality, patient self-management needs, and corporate accountability, reshaping consumer expectations.

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Area of Science:

  • Health Informatics
  • Web Design
  • Consumer Behavior

Background:

  • Current web strategies focus on general health information.
  • Evolving consumer and organizational perspectives are noted.

Purpose of the Study:

  • To analyze consumer and organizational views on web design.
  • To identify key drivers transforming online health information strategies.

Main Methods:

  • Analysis of consumer and organizational perspectives on web design.
  • Identification of emerging trends and their impact on web strategies.

Main Results:

  • Emerging web functionality is a key driver.
  • Increasing patient needs for self-management skills are evident.

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  • Mounting corporate accountability is influencing web strategies.

    • Conclusions:

    • Web strategies will shift to a value-added paradigm.
    • Consumer expectations will evolve beyond general health information.
    • Eight guiding principles define the new value-added approach.