Related Experiment Videos
Waiting lists. Patients' virtue
1University Hospital Aintree, Liverpool.
The Health Service Journal
|October 26, 2002
Abstract:
A trust which was failing to meet the national standards on outpatient performance in 2000 met the targets in 2001 by reviewing waiting lists and setting up a call centre to manage outpatient appointments. Non-attendance has been reduced from 16 per cent to 5 per cent. Staff were recruited from outside the trust for the call centre. Patients are given a choice of outpatient appointments over a four-week period. If they refuse they are discharged back to their GP. The appointment centre employs 13 staff and processes 62,000 outpatient appointments.
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Consider the following scenario, which illustrates how these principles are applied in the care of Mr. John, a fifty-year-old teacher diagnosed with metastatic liver cancer.
Initially, Mr. John's cancer...
Consider the following scenario, which illustrates how these principles are applied in the care of Mr. John, a fifty-year-old teacher diagnosed with metastatic liver cancer.
Initially, Mr. John's cancer...
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Ethical Concerns in Healthcare:
Ethical Concerns in Healthcare:
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Nurses are entrusted with upholding various ethical principles and standards. Nurses forge solid therapeutic relationships using trust, empathy, autonomy, confidentiality, and professional competence.
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Telephone Orders
Here's an overview of each type:
Telephone Orders