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Combining quantitative and qualitative research to engage stakeholders in developing quality indicators in general
Summary
This study developed quality indicators for general practice by consulting over 500 stakeholders. Key lessons included broad stakeholder involvement and effective communication strategies for consensus building.
Area of Science:
- Public Health
- Health Services Research
- General Practice Quality Indicators
Background:
- The Newcastle Institute of Public Health (NIPH) initiated a project in 2000.
- Focus on reviewing, identifying, and developing quality service provision indicators in general practice.
Purpose of the Study:
- To develop a comprehensive set of quality indicators for general practice.
- To investigate consensus among diverse stakeholders on defining these indicators.
Main Methods:
- Combined quantitative and qualitative research methodologies.
- Utilized a Delphi-style survey for consensus building.
- Consulted over 500 general practice stakeholders, including GPs, academics, policymakers, and consumers.
Main Results:
- Successfully engaged a broad spectrum of general practice stakeholders.
- Identified key factors for effective indicator development processes.
- Gathered insights on consensus-building strategies.
Conclusions:
- Broad stakeholder engagement is crucial for developing meaningful quality indicators.
- Effective communication and logistical considerations (e.g., response times, technology) are vital for Delphi surveys.
- Lessons learned can inform future health services research and quality improvement initiatives.