Related Experiment Video
Updated: Jun 18, 2026

Applying an eMASS Customization Program as a Research Tool to Evaluate Consumer Benefits
Published on: September 27, 2019
Empowerment in the service industry: an empirical study in Taiwan
1Department of Business Administration, National Chengchi University, Wenshan, Taipei, Taiwan. yehyunln@nccu.edu.tw
Abstract:
Employee empowerment is an essential managerial means that can be used to obtain competitive advantages from human resources in the new millennium. A comprehensive understanding of the essence of empowerment is crucial to facilitate its effective implementation. In this article, the author proposes a 4-dimensional empowerment model in an organizational setting and a matrix that incorporates the 4 dimensions and the 7S (R. H. Waterman, T. J. Peters, & J. R. Phillips, 1980) organizational factors. In addition, this study represents an empirical examination of the effects of personal and company characteristics on empowerment. The implications of the research results are discussed.
Related Concept Videos
Obedience
Milgram's Obedience to Authority
Sources of Self-Esteem II: Performance Feedback
Sources of Self-Esteem III: Social Comparison
Self-Serving Bias
Equity Theory
