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Related Experiment Videos

Consumers: from perceptions to participation.

Joann Genovich-Richards1, Judith V Wyzkiewicz

  • 1Sharendipity Enterprises, Inc., Sterling Heights, MI, USA.

Journal for Healthcare Quality : Official Publication of the National Association for Healthcare Quality
|November 16, 2002
PubMed
Summary

Consumer participation in behavioral health services significantly improves program design and evaluation. Integrating consumer input into organizational structures and strategic planning fosters incremental progress and enhances healthcare system development.

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Area of Science:

  • Healthcare Management
  • Consumer Health Informatics
  • Behavioral Health Services

Background:

  • Consumer involvement in healthcare is increasingly recognized as vital for service improvement.
  • Behavioral health programs can benefit from incorporating consumer perspectives in design and evaluation.
  • Past research highlights the importance of consumer feedback in managed care and chronic care settings.

Purpose of the Study:

  • To demonstrate the value of consumer contributions in behavioral health program development.
  • To illustrate how incremental steps and evolving organizational structures can facilitate consumer participation.
  • To emphasize the role of performance improvement professionals in promoting consumer engagement.

Main Methods:

  • A case study approach was used to track the progress of consumer involvement over several years.

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  • The study observed the evolution of an organizational structure that enabled consumer roles in policy and evaluation.
  • Analysis focused on how committees and communication structures were designed to promote participation.

    • Main Results:

    • Consumer participation led to incremental progress in program design and evaluation over time.
    • The development of an ongoing organizational structure allowed consumers to actively contribute to policy, evaluation, and strategic planning.
    • Performance improvement professionals played a key role in facilitating consumer engagement through organizational design.

    Conclusions:

    • Consistent consumer participation can significantly enhance the design and effectiveness of behavioral health services.
    • Integrating consumer perspectives into strategic planning and performance improvement goals is crucial for healthcare advancement.
    • Healthcare systems should actively seek and incorporate consumer input for continuous quality improvement.