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Related Experiment Videos

Operational benchmarks. What CEOs want (need) to know.

Robert A Fazzi1, Robert V Agoglia, Lynn Harlow

  • 1Fazzi Associates, Inc., Northampton, Massachusetts, USA. bfazzi@fazzi.com

Caring : National Association for Home Care Magazine
|November 20, 2002
PubMed
Summary

Home care agencies eagerly participated in a benchmark study, revealing a strong demand for comparative performance data. This study provided leaders with crucial insights into agency operations, answering the key question of performance.

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Area of Science:

  • Healthcare Management
  • Business Analytics
  • Home Care Services

Background:

  • Home care agencies historically lacked objective comparative data.
  • Leaders expressed a need for performance insights.

Purpose of the Study:

  • To assess demand for a national home care benchmark service.
  • To provide objective performance metrics to agency leaders.

Main Methods:

  • Recruitment of agencies for a one-year study.
  • Offering a national benchmark service for interested participants.

Main Results:

  • Overwhelmingly positive response from home care agencies.
  • Demonstrated significant demand for benchmark data.

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  • Enabled agencies to compare key performance indicators.

    • Conclusions:

    • Home care leaders are highly motivated to utilize benchmark data.
    • The study confirmed the need for objective performance measurement in home care.
    • Agency CEOs can now effectively assess their operational performance.