Jove
Visualize
Contact Us
JoVE
x logofacebook logolinkedin logoyoutube logo
ABOUT JoVE
OverviewLeadershipBlogJoVE Help Center
AUTHORS
Publishing ProcessEditorial BoardScope & PoliciesPeer ReviewFAQSubmit
LIBRARIANS
TestimonialsSubscriptionsAccessResourcesLibrary Advisory BoardFAQ
RESEARCH
JoVE JournalMethods CollectionsJoVE Encyclopedia of ExperimentsArchive
EDUCATION
JoVE CoreJoVE BusinessJoVE Science EducationJoVE Lab ManualFaculty Resource CenterFaculty Site
Terms & Conditions of Use
Privacy Policy
Policies

Related Experiment Videos

[Dealing with patient dissatisfaction; a professional skill].

J Bennebroek Gravenhorst1, D P Engberts

  • 1Leids Universitair Medisch Centrum, secretariaat Raad van Bestuur, Postbus 9600, 2300 RC Leiden.

Nederlands Tijdschrift Voor Geneeskunde
|November 27, 2002
PubMed
Summary

Promptly addressing patient dissatisfaction is crucial for maintaining positive patient-doctor relationships. Early intervention and open communication can prevent escalating complaints and legal disputes.

Related Concept Videos

You might also read

Related Articles

Articles linked to this work by shared authors, journal, and citation graph.

Sort by
Same author

A Plea for Ethics: Suggestions for Implementation in the Medical Curriculum.

Facial plastic surgery : FPS·2018
Same author

[Death after a fall in patients with advanced dementia: cause of death natural or unnatural?]

Nederlands tijdschrift voor geneeskunde·2018
Same author

[Data streams and limits to the use of patient data originating in (forensic) mental health care institutions].

Tijdschrift voor psychiatrie·2016
Same author

Tijdschrift voor gerontologie en geriatrie·2012
Same author

Designing a strategy to implement cost-effective blood transfusion management in elective hip and knee arthroplasties: a study protocol.

Implementation science : IS·2012
Same author

Those famous red pills-Deliberations and hesitations. Ethics of placebo use in therapeutic and research settings.

European neuropsychopharmacology : the journal of the European College of Neuropsychopharmacology·2012

Area of Science:

  • Medical Ethics
  • Healthcare Management

Context:

  • The patient-doctor relationship has evolved significantly over the past century.
  • Patient dissatisfaction can disrupt this relationship, leading to formal complaints.
  • Effective management of dissatisfaction is a key professional skill for healthcare providers.

Purpose:

  • To highlight the importance of timely and appropriate responses to patient dissatisfaction.
  • To outline the progression of handling patient complaints, from initial communication to formal procedures.
  • To advocate for preventative strategies in managing patient grievances.

Summary:

  • Reacting swiftly to signs of patient dissatisfaction is paramount.
  • Direct communication and discussion are the preferred initial steps.

Related Experiment Videos

  • Alternative dispute resolution methods like mediation offer faster, less stressful outcomes than formal legal or disciplinary actions.

    • Impact:

    • Implementing rapid and sensitive handling of dissatisfaction can preserve the patient-doctor relationship.
    • Reducing the need for protracted legal or disciplinary procedures benefits both patients and healthcare professionals.
    • Proactive management of patient grievances contributes to improved healthcare quality and patient satisfaction.