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Introducing a balanced scorecard management system in a university anesthesiology department
1Department of Anesthesiology, University Hospital, Switzerland. alex.zbinden@insel.ch
Anesthesia and Analgesia
|November 29, 2002
Abstract
Implications:
The study goal was to show how Balanced Scorecard, a modern management tool based on score numbers, can efficiently be applied to a university anesthesiology department. Nineteen score numbers were established in four perspectives. Meaningful results were obtained with limited resources to support a process of innovation and improvement.