Jove
Visualize
Contact Us
JoVE
x logofacebook logolinkedin logoyoutube logo
ABOUT JoVE
OverviewLeadershipBlogJoVE Help Center
AUTHORS
Publishing ProcessEditorial BoardScope & PoliciesPeer ReviewFAQSubmit
LIBRARIANS
TestimonialsSubscriptionsAccessResourcesLibrary Advisory BoardFAQ
RESEARCH
JoVE JournalMethods CollectionsJoVE Encyclopedia of ExperimentsArchive
EDUCATION
JoVE CoreJoVE BusinessJoVE Science EducationJoVE Lab ManualFaculty Resource CenterFaculty Site
Terms & Conditions of Use
Privacy Policy
Policies

Related Experiment Videos

Quality management practices in telehealth programs: a stakeholder accountability framework.

Kathryn H Dansky1, Larry D Gamm

  • 1Pennsylvania State University, University Park, PA, USA.

Proceedings. AMIA Symposium
|December 5, 2002
PubMed
Summary

Telehealth program management varies significantly, particularly between non-profit and proprietary organizations. Understanding stakeholder expectations is key to improving quality management in telehealth services.

Related Concept Videos

You might also read

Related Articles

Articles linked to this work by shared authors, journal, and citation graph.

Sort by
Same author

Enhanced Transitions of Care: Centralizing Discharge Phone Calls Improves Ability to Reach Patients and Reduces Hospital Readmissions.

Journal for healthcare quality : official publication of the National Association for Healthcare Quality·2017
Same author

Hospital Characteristics are Associated With Readiness to Attain Stage 2 Meaningful Use of Electronic Health Records.

The Journal of rural health : official journal of the American Rural Health Association and the National Rural Health Care Association·2016
Same author

Studer Group® ' s evidence-based leadership initiatives.

Journal of health organization and management·2015
Same author

Discharge phone calls: a technique to improve patient care during the transition from hospital to home.

Journal for healthcare quality : official publication of the National Association for Healthcare Quality·2013
Same author

Use of a health information exchange system in the emergency care of children.

BMC medical informatics and decision making·2012
Same author

Factors associated with health information exchange system usage in a safety-net ambulatory care clinic setting.

Journal of medical systems·2011

Area of Science:

  • Health Services Research
  • Healthcare Management
  • Digital Health

Background:

  • The increasing adoption of telehealth services, driven by technological advancements and cost-containment efforts, necessitates robust management strategies.
  • Limited research exists on the quality management practices within telehealth programs, hindering the dissemination of best practices.
  • Effective quality management is crucial for the successful implementation and expansion of telehealth.

Purpose of the Study:

  • To investigate the quality management practices employed in telehealth programs.
  • To examine these practices through the lens of a Stakeholder Accountability Framework.
  • To identify variations in quality indicators based on stakeholder expectations.

Main Methods:

  • A national survey of 93 telehealth programs was conducted in January 2001.

Related Experiment Videos

  • The Stakeholder Accountability Framework was utilized to analyze quality management practices.
  • Data were analyzed to identify differences in practices among various program types.

    • Main Results:

    • Significant variations in telehealth quality management practices were observed across surveyed programs.
    • Not-for-profit and proprietary telehealth programs exhibited the most notable differences in their practices.
    • Empirical evidence supported the dimensions of the Stakeholder Accountability Framework.

    Conclusions:

    • Telehealth quality management is diverse, influenced by organizational type and stakeholder demands.
    • The Stakeholder Accountability Framework provides a valuable lens for understanding these variations.
    • Further examination of these differences is essential for advancing telehealth quality.