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Consumer drop-in centers: operations, services, and consumer involvement.

Carol T Mowbray¹, Elizabeth A R Robinson, Mark C Holter

¹School of Social Work, University of Michigan, 1080 South University Avenue, Ann Arbor, MI 48109-1106, USA. cmowbray@umich.edu

Health & Social Work

|December 24, 2002

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Consumer-run drop-in centers offer vital mental health services, showing significant differences in operation and funding. These centers, varying widely in structure and resources, highlight the diverse landscape of consumer involvement in psychiatric rehabilitation.

Area of Science:

Mental Health Services Research
Psychiatric Rehabilitation
Consumer-Led Initiatives

Background:

Growing interest in consumer involvement in mental health and psychiatric rehabilitation services.
Exploration of self-help, consumer employment, and consumer-operated services.

Purpose of the Study:

To survey 32 consumer drop-in centers in Michigan.
To compare autonomously run centers with those involving consumers but operated by non-consumer agencies.

Main Methods:

In-depth phone surveys conducted with 32 consumer drop-in centers.
Analysis of operational variables, funding, salaries, and services offered.

Main Results:

Centers function similarly to human services businesses but with smaller budgets.

Related Experiment Videos

Significant heterogeneity observed in funding, salaries, and services.

Autonomous consumer-run centers differed significantly from non-consumer-agency-operated centers in control, funding, services, and challenges.

Conclusions:

Consumer drop-in centers exhibit diverse operational models and resource levels.
Differences exist between autonomously run centers and those with consumer involvement.
Implications for the growth and utilization of consumer drop-in centers in mental health care.