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Lessons learned from the National Medicare & You Education Program.

E Goldstein1, L Teichman, B Crawley

  • 1egoldstein@cms.hhs.gov

Health Care Financing Review
|December 26, 2002
PubMed
Summary

The National Medicare Education Program (NMEP) aimed to inform beneficiaries about Medicare benefits and choices. CMS monitored NMEP implementation and communication channels, including the Medicare & You handbook and 1-800-MEDICARE Helpline.

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Area of Science:

  • Health Services Research
  • Public Health Policy
  • Healthcare Management

Background:

  • The Centers for Medicare & Medicaid Services (CMS) launched the National Medicare Education Program (NMEP) in fall 1998.
  • The NMEP was designed to enhance beneficiary understanding of Medicare benefits, health plan options, and related information.

Purpose of the Study:

  • To evaluate the implementation of the National Medicare Education Program (NMEP) across six case study sites.
  • To assess the effectiveness of various communication channels used to reach Medicare beneficiaries.

Main Methods:

  • Case study analysis of NMEP implementation in selected sites.
  • Monitoring and assessment of key information dissemination channels: Medicare & You handbook, 1-800-MEDICARE Helpline, Internet, and Regional Education About Choices in Health (REACH).

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Main Results:

  • The study examined select findings from case studies on NMEP implementation.
  • Highlights from assessment activities related to the Medicare & You handbook and the 1-800-MEDICARE Helpline were presented.
  • Effectiveness of Internet and REACH programs were also assessed.

Conclusions:

  • The NMEP represents a significant effort by CMS to improve beneficiary education and engagement.
  • Monitoring implementation and communication channels is crucial for program success.
  • Further analysis of specific channel performance can inform future outreach strategies.