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Understanding variation in revenue and expenses
Michael Austin1, Kent H Gibb, Nadine Milos
1Department of Dentistry, Faculty of Medicine and Dentistry, University of Alberta, Edmonton, Alberta, Canada. maustin@ualberta.ca
Abstract:
Control charts offer a way for healthcare organizations to react appropriately to unexpected changes in performance indicators. Control charts demonstrate whether an immediate remedy or a redesign of a process is needed. An understanding of variation in processes can help in comprehending performance and avoiding identification of data trends that do not exist. Control charts can be used to more accurately estimate revenue and expenses over the long-term.