Labor shortages spark innovation. An interview with Gerald F. O'Neill

Labor shortages in both clinical and nonclinical areas are plaguing hospitals and health systems around the country. In Methuen, Massachusetts, Holy Family Hospital and Medical Center is pioneering new ways to fill nursing and other staff vacancies with permanent, experienced personnel who already are loyal to the hospital. Holy Family's senior vice president and CFO, Gerald F. O'Neill, discusses his organization's creative efforts to battle the healthcare labor shortage and other challenges facing healthcare organizations.