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[Norwegian use of Internet health services]
Hege Andreassen1, Anne-Grete Sandaune, Deede Gammon
1Nasjonalt senter for telemedisin Universitetssykehuset Nord-Norge Postboks 35 9038 Tromsø. hege.andreassen@telemed.no
Background:
This study investigates the assumption that the Norwegian population's use of Internet health services has an impact on health related attitudes and behaviour.
Material And Methods:
In 2000 and 2001, 1,006 and 1,018 subjects were randomly selected from the general population in Norway and interviewed over the telephone. In 2001, a web-based questionnaire was presented to 600 of a 2,800 member Internet panel who reported having used the Internet for health purposes; 79% responded.
Results:
The proportion of Norwegians who use the Internet for health purposes increased from 19% in 2000 to 31% in 2001. The proportion of those wishing to use e-mail in interaction with their doctor increased from 30% to 45%. Based on information from the Internet, 33% of users in 2001 have asked their doctor specific questions; 11% have suggested a diagnosis, 21% have altered their diet and/or lifestyle; 10% have started with health products or programmes without consulting their doctor. 13% have experienced anxiety, while 48% have experienced relief.
Interpretation:
Norwegians' use of the Internet appears to supplement rather than replace ordinary health services. Health personnel will need to respond to Internet-generated expectations and behaviour.