Related Experiment Video
Updated: Sep 27, 2026

14:32
Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care
Published on: February 16, 2011
After years of waiting, health care finally has a Baldrige winner!
Abstract:
SSM Health Care was not an "overnight success;" quality journey has taken many years. Health care faced unique challenges in competing with industry. Baldrige standards helped SSM crystallize mission, goals.
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