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Related Experiment Videos

Patient satisfaction with three dental speciality services: a centre-based study.

Buthaina A Al-Mudaf1, Mohamed A A Moussa, Maha A Al-Terky

  • 1Department of Quality Assurance, Ministry of Health, Kuwait.

Medical Principles and Practice : International Journal of the Kuwait University, Health Science Centre
|February 5, 2003
PubMed
Summary

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Patient satisfaction with dental services in Kuwait was generally high, though improvements are needed in appointment systems, waiting times, and dentist-patient communication. This study assessed satisfaction with oral surgery, periodontics, and fixed prosthodontics.

Area of Science:

  • Dental Public Health
  • Patient Satisfaction Studies
  • Healthcare Quality Assessment

Background:

  • Patient satisfaction is a key indicator of healthcare quality.
  • Assessing patient satisfaction in specialized dental services is crucial for service improvement.
  • Previous studies have highlighted varying levels of satisfaction across different dental specialties.

Purpose of the Study:

  • To evaluate patient satisfaction with specialized dental services: oral surgery, periodontics, and fixed prosthodontics.
  • To identify specific areas of strength and weakness in patient experience within these dental specialties.
  • To provide data for enhancing dental care quality in a clinical setting.

Main Methods:

  • A cross-sectional study involving 1,242 patients aged 16+ at Al-Amiri Dental Centre, Kuwait.

Related Experiment Videos

  • Data collected via interviews using a 5-point Likert scale questionnaire covering access, communication, staff, and practice aspects.
  • Interviews conducted by independent researchers between May and August 1998.

    • Main Results:

    • Overall patient satisfaction was reasonably high, with an average of 49.4% rating care as excellent.
    • Poorest ratings were for waiting times (appointment and in-clinic) and aspects of dentist-patient communication (explanation, confidentiality).
    • Highest ratings were for communication (listening, courtesy) and structural aspects (infection control, sterilized instruments).

    Conclusions:

    • Patient satisfaction with specialized dental services is generally positive.
    • Key areas for improvement include dentist-patient communication, medical record management, appointment scheduling, and reducing patient waiting times.
    • These findings can inform targeted interventions to enhance the patient experience in dental care settings.