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Related Experiment Videos

The devil in the doctor. How to cope with problem physicians.

Jeffry A Peters1

  • 1jpeters@zaconsulting.com

MGMA Connexion
|February 27, 2003
PubMed
Summary
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Learn to identify challenging physicians before hiring and manage those causing workplace disruption. This guide offers strategies for effective physician assessment and conflict resolution in healthcare settings.

Area of Science:

  • Healthcare Management
  • Medical Staff Relations
  • Organizational Psychology

Background:

  • Difficult physicians can negatively impact team morale, patient care, and hospital efficiency.
  • Proactive identification and management strategies are crucial for maintaining a healthy work environment.

Purpose of the Study:

  • To provide guidance on recognizing behavioral red flags in physician candidates.
  • To offer practical approaches for addressing disruptive physician behavior within healthcare organizations.

Main Methods:

  • Review of common behavioral indicators associated with difficult physician personalities.
  • Analysis of established conflict resolution and performance management techniques applicable to medical professionals.

Main Results:

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  • Key warning signs during the hiring process include poor communication, resistance to feedback, and a history of interpersonal conflicts.
  • Effective coping strategies involve clear documentation, consistent feedback, and utilizing established HR and peer review processes.

Conclusions:

  • Early detection of problematic physician traits during recruitment is essential.
  • Implementing structured interventions can mitigate the negative effects of disruptive physician behavior on healthcare teams and operations.