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Training for tense times.

Teresa Anderson

    Journal of Healthcare Protection Management : Publication of the International Association for Hospital Security
    |March 13, 2003
    PubMed
    Summary

    Security Management magazine investigated company strategies for addressing workplace violence. This report details the workplace violence response team at North Memorial Health Care.

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    Area of Science:

    • Healthcare Security
    • Occupational Safety
    • Emergency Management

    Background:

    • Workplace violence is a significant concern across various industries.
    • Effective response strategies are crucial for protecting employees and maintaining operational continuity.
    • North Memorial Health Care provides a case study for examining workplace violence mitigation.

    Purpose of the Study:

    • To document the operational framework of a workplace violence response team.
    • To identify key components and functions of an effective response team.
    • To offer insights into best practices for healthcare facilities.

    Main Methods:

    • Qualitative research through interviews with security directors.
    • Case study analysis of North Memorial Health Care's response team.
    • Review of industry practices in workplace violence management.

    Main Results:

    • North Memorial Health Care employs a multi-faceted approach to workplace violence response.
    • The team integrates prevention, intervention, and post-incident protocols.
    • Collaboration with law enforcement and internal security personnel is emphasized.

    Conclusions:

    • A dedicated workplace violence response team is essential for comprehensive safety.
    • Proactive strategies and clear protocols enhance incident management.
    • The North Memorial Health Care model offers valuable lessons for other organizations.

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