The role of intentional forgetting in employee selection

The authors examined the effects of forbidden information on the employee-selection process. They presented the participants with 4 applicants for the position of cashier-stockperson. One of the applicants (the Target Applicant) provided a mixture of forbidden and job-relevant information; the remaining applicants gave no forbidden information. Some of the participants were told before they reviewed the applicants what types of information were to be considered as forbidden, and they were instructed to disregard any such information in the applications. The remaining participants were not aware of the presence of the forbidden information, nor were they instructed to disregard such information. The participants who were instructed to disregard the forbidden information rated the Target Applicant more favorably than did those who were not aware of its presence. Moreover, those in the disregard condition recalled less of the forbidden information and more of the job-relevant information about the Target Applicant than did those in the no-instruction condition. These data patterns support laboratory-based studies on intentional forgetting.