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Related Experiment Videos

An exploratory study of language interpretation services provided by videoconferencing.

David Jones1, P Gill, R Harrison

  • 1Department of Primary Care and Population Sciences, RFH & UCL School of Medicine, Whittington Hospital, London, UK. d.jones@pcps.ucl.ac.uk

Journal of Telemedicine and Telecare
|March 19, 2003
PubMed
Summary

Remote language interpretation services using videoconferencing or telephone are feasible and acceptable for general practice consultations. These remote options provide comparable patient enablement and medical interview satisfaction to in-person interpreters.

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Area of Science:

  • Medical Communication
  • Health Services Research
  • Primary Care

Background:

  • Effective communication is crucial in general practice, especially for non-English-speaking patients.
  • Traditional in-person interpretation services can be costly and logistically challenging.
  • Exploring remote interpretation methods is essential for improving access and efficiency.

Purpose of the Study:

  • To assess the feasibility and acceptability of remote language interpretation services in primary care settings.
  • To compare patient enablement and satisfaction across different interpretation methods: physically present interpreter (PI), videoconferencing (VI), and telephone (TI).

Main Methods:

  • A study involving 35 non-English-speaking patients in general practice consultations.
  • Comparison of three interpretation methods: physically present interpreter (PI), ISDN videoconferencing (VI), and telephone (TI).

Related Experiment Videos

  • Evaluation using the Patient Enablement Instrument and the Medical Interview Satisfaction Scale.

    • Main Results:

    • Patient enablement scores were comparable for PI (5.2) and TI (5.1), but lower for VI (2.3).
    • Medical Interview Satisfaction scores were similar across all groups: PI (5.3), TI (5.3), and VI (4.9).
    • Remote interpretation via videoconferencing and telephone was found to be satisfactory in terms of visual and sound quality.

    Conclusions:

    • Both videoconferencing and telephone-based remote interpretation services are acceptable and feasible for primary care.
    • Remote interpretation can serve as a viable alternative to in-person interpreters, enhancing accessibility for non-English-speaking patients.
    • Further research may be needed to optimize videoconferencing for patient enablement in remote interpretation services.