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The manager's approach to employee performance problems.

Charles R McConnell1

  • 1The VMC Group, Inc., Niagara Falls, NY, USA.

The Health Care Manager
|April 12, 2003
PubMed
Summary
This summary is machine-generated.

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Department managers can address employee performance issues stemming from motivation or skill gaps. These problems require educational and remedial strategies, not disciplinary action, to foster employee success.

Area of Science:

  • Management Science
  • Organizational Behavior
  • Human Resources

Background:

  • Employee performance issues are common in organizations.
  • Problems manifest as motivational deficits or skill deficiencies.
  • Traditional disciplinary actions are unsuitable for performance issues.

Purpose of the Study:

  • To outline the manager's role in addressing employee performance problems.
  • To differentiate performance issues from conduct problems.
  • To highlight educational and remedial approaches.

Main Methods:

  • Conceptual analysis of performance management.
  • Review of managerial responsibilities in employee development.
  • Identification of distinct problem-solving pathways.

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Main Results:

  • Performance problems are categorized into motivational and skill-based.
  • Managers are responsible for facilitating employee success through support.
  • Effective strategies involve educational and remedial interventions.

Conclusions:

  • Managers must proactively address performance issues using tailored approaches.
  • Focusing on development rather than discipline is key.
  • A supportive managerial role is crucial for employee performance improvement.