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Assessing Web site usability: construction zone.

Randy Clark1, Jennifer Williams, Jeff Clark

  • 1Southern Illinois University, Carbondale, IL, USA.

Journal of Healthcare Information Management : JHIM
|April 18, 2003
PubMed
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Defining an effective website requires objective, verifiable data beyond subjective vendor claims. This research addresses the need for clear criteria in web assessment choices.

Area of Science:

  • Information Science
  • Human-Computer Interaction
  • Web Science

Background:

  • The value of effective websites is widely acknowledged.
  • Current web assessment practices often rely on subjective, vendor-driven information.
  • There is a growing need for objective criteria in web assessment.

Purpose of the Study:

  • To explore the challenges in objectively defining and assessing website effectiveness.
  • To identify the need for verifiable metrics in web assessment choices.
  • To address the gap between perceived website value and objective measurement.

Main Methods:

  • Literature review on web assessment methodologies.
  • Analysis of existing frameworks for website evaluation.
  • Identification of key factors contributing to website effectiveness.

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Main Results:

  • Subjective and vendor-driven approaches hinder objective web assessment.
  • Lack of standardized, verifiable metrics complicates website effectiveness choices.
  • The research highlights a critical need for evidence-based web assessment.

Conclusions:

  • Objective, verifiable support is crucial for informed web assessment decisions.
  • Moving beyond subjective evaluations is essential for the research community.
  • Establishing clear criteria will enhance the understanding and creation of effective websites.