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A success model: Marquette General Health System.

P Whitten1, Inez Adams, Sally Davis

  • 1Department of Communications, Michigan State University, East Lansing, Michigan 48824-1212, USA. pwhitten@msu.edu

Telemedicine Journal and E-Health : the Official Journal of the American Telemedicine Association
|April 18, 2003
PubMed
Summary

Marquette General Health System

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Area of Science:

  • Health Informatics
  • Rural Health
  • Telemedicine

Background:

  • Marquette General Health System (MGHS) established its telehealth program in 1995.
  • The network has expanded to nearly 30 sites in Michigan's Upper Peninsula.
  • The program offers clinical, educational, and administrative telehealth services.

Purpose of the Study:

  • To assess the success of the MGHS telehealth program.
  • To evaluate the program against integration, evaluation, expansion, and acceptance criteria.
  • To determine the program's impact on rural healthcare access and education.

Main Methods:

  • Data collection involved patients, providers, administrators, and rural community members.
  • Assessment utilized a four-level model for program success.
  • Both quantitative data and anecdotal evidence were gathered.

Main Results:

  • The MGHS telehealth program has successfully increased access to medical services for rural populations.
  • The program facilitates medical and health education.
  • Home care services have been enhanced through the telehealth initiative.

Conclusions:

  • The MGHS telehealth program demonstrates success in meeting its objectives.
  • The program effectively serves the rural population of Michigan's Upper Peninsula.
  • Telehealth is a viable model for expanding healthcare access and education in remote areas.

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