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A telephone-led clinical supervision pilot for nurses in different settings
Stuart Thompson1, Richard Winter
1Bedfordshire and Hertfordshire NHS Direct.
Professional Nurse (London, England)
|April 29, 2003
Summary
Nurses used telephone supervision for professional development and practice reflection, supported by a database. This pilot study explores the lessons learned and future potential of this innovative approach.
Area of Science:
- Nursing Professional Development
- Healthcare Quality Improvement
- Clinical Supervision
Background:
- Nurses require structured methods for professional development and reflective practice.
- NHS Direct centres offer a unique environment for exploring new supervision models.
- Existing patient contact methods can inform the design of supervisory processes.
Purpose of the Study:
- To evaluate the feasibility and effectiveness of telephone supervision for nurses.
- To explore the potential of a dedicated database in supporting reflective practice.
- To identify lessons learned from a pilot program integrating supervision and professional development.
Main Methods:
- Utilized a pilot program at an NHS Direct centre for telephone supervision.
- Implemented a dedicated database to support the supervision process.
- Adapted methods from patient contact protocols for supervisory interactions.
Main Results:
- Nurses engaged in telephone supervision to fulfill professional development requirements.
- Structured reflection on practice was facilitated through the supervisory process.
- The pilot demonstrated the potential for integrating technology and supervision.
Conclusions:
- Telephone supervision offers a viable method for nurse professional development.
- A dedicated database can enhance structured reflection and practice improvement.
- This pilot provides valuable insights into innovative supervisory models in healthcare.