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Related Experiment Videos

The Region 4 collaborative virtual reference project.

Sandi K Parker1, E Diane Johnson

  • 1Reference Services, Denison Memorial Library, University of Colorado Health Sciences Center, Denver, CO 80222, USA. Sandi.parker@uchsc.edu

Medical Reference Services Quarterly
|May 2, 2003
PubMed
Summary
This summary is machine-generated.

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Two health sciences libraries collaborated on a real-time reference project using 24/7 Reference software. The project detailed service hours, staffing, training, marketing, and lessons learned for future initiatives.

Area of Science:

  • Library and Information Science
  • Health Sciences Librarianship

Background:

  • Academic health sciences libraries increasingly offer digital reference services.
  • Collaborative models can enhance the reach and efficiency of library services.

Purpose of the Study:

  • To describe the conception and implementation of a collaborative, real-time reference project.
  • To document key aspects of the project including staffing, training, and marketing.

Main Methods:

  • A real-time reference service was established using 24/7 Reference, Inc. software.
  • Collaboration between Denison Memorial Library and J. Otto Lottes Health Sciences Library.
  • Project involved defining service hours, staffing, and training protocols.

Main Results:

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  • The project provided a framework for collaborative digital reference services.
  • Key lessons were learned regarding project management, user engagement, and technical implementation.
  • Marketing strategies were developed to promote the new service.

Conclusions:

  • Collaborative real-time reference projects are feasible and beneficial for health sciences libraries.
  • Detailed planning and ongoing evaluation are crucial for successful implementation.
  • The project provided valuable insights for future development of digital library services.