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Updated: Jan 26, 2026

Author Spotlight: Enhancing Engineering Education via WebVR-Based Online Laboratories
Published on: February 23, 2024
Not virtual, but a real, live, online, interactive reference service
Lisa Lott Jerant1, Kenneth Firestein
1Carlson Health Sciences Library, University of California Davis, One Shields Avenue, Davis, CA 95616, USA. lljerant@ucdavis.edu
Abstract:
In today's fast-paced environment, traditional medical reference services alone are not adequate to meet users' information needs. Efforts to find new ways to provide comprehensive service to users, where and when needed, have often included the use of new and developing technologies. This paper describes the experience of an academic health science library in developing and providing an online, real-time reference service. Issues discussed include selecting software, training librarians, staffing the service, and considering the future of the service. Use statistics, question type analysis, and feedback from users of the service and librarians who staff the service, are also presented.
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