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Staff satisfaction. Down the line
Sarah Perryman1, Dilys Robinson
1Institute for Employment Studies, Sussex University.
Abstract:
A survey of 34,400 staff in 59 London trusts found general dissatisfaction with pay but satisfaction with immediate managers, equal opportunities and communications. A good working relationship with an immediate manager emerged as key to feeling valued. The better the communications in a trust, the more staff felt valued. Forty-two per cent of respondents--14,000 people--did not have a personal development plan and had not had an appraisal, leaving them outside major career development systems. This left them dissatisfied.
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