Knowledge management system for benchmarking performance indicators using statistical process control (SPC) and...

Area of Science:

• Healthcare Management
• Information Science
• Clinical Engineering

Background:

• The healthcare landscape is dynamic, with increasing emphasis on quality improvement and cost containment.
• Benchmarking, both internally and against peers/competitors, has gained prominence.
• The Joint Commission for the Accreditation of Hospital Organization (JCAHO) mandates participation in the ORYX program for accredited acute care organizations.

Purpose of the Study:

• To introduce a knowledge management system designed for clinical engineering departments.
• To facilitate the transformation of data into actionable knowledge for improved decision-making.
• To support performance comparison and sharing of best practices among healthcare institutions.

Main Methods:

• Development of a knowledge management system tailored for clinical engineering.
• Integration of data analysis tools for internal and peer benchmarking.
• Creation of a platform for sharing departmental procedures, data, and methodologies.

Main Results:

• The system enables clinical engineering managers to access financial and quality metrics efficiently.
• Facilitates sophisticated analysis, accurate modeling, and forecasting.
• Supports timely, data-driven decisions for enhanced operational performance.

Conclusions:

• Knowledge management systems empower clinical engineering departments to optimize performance through data utilization.
• These systems are crucial for navigating the evolving healthcare environment and meeting accreditation requirements.
• Enhanced data accessibility and analytical capabilities lead to improved decision-making and inter-institutional collaboration.